Refund policy

Refund Policy

Last Updated: December 17, 2025

Our Commitment to You

At Amor Universi Collective, we want you to be completely satisfied with your purchase. We understand that sometimes products may not meet your expectations, and we're here to help.

30-Day Return Window

You may request a return or exchange within 30 days of receiving your order. To be eligible for a return, items must meet the conditions outlined below.

Return Eligibility Requirements

To qualify for a return or refund, your item must:

Be unworn, unwashed, and in its original condition
Have all original tags attached (if applicable)
Be free from any signs of wear, damage, or alteration
Be returned in its original packaging when possible

Non-Returnable Items

Due to the nature of our print-on-demand business model, the following items are not eligible for return or refund:

Items that have been worn, washed, or used
Items with removed tags or damaged packaging
Custom or personalized orders (if applicable)
Items marked as final sale or clearance
Digital products or gift cards

Defective or Damaged Items

We take quality seriously. If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receipt. We will provide a replacement or full refund at no additional cost to you.

To report a defective or damaged item, please provide:

Your order number
Clear photos of the defect or damage
A brief description of the issue

How to Initiate a Return

To start a return:

Contact us at loveallbfm@yahoo.com with your order number and reason for return
Wait for our return authorization and shipping instructions
Carefully package the item(s) to prevent damage during transit
Ship the item(s) using a trackable shipping method
Provide us with the tracking number

Important: Do not send items back without prior authorization. Unauthorized returns may not be accepted or refunded.

Return Shipping Costs

Defective/Damaged Items: We will cover return shipping costs and provide a prepaid shipping label
Change of Mind/Size Issues: Customer is responsible for return shipping costs
Incorrect Address: If an order is returned due to an incorrect address provided by the customer, the customer is responsible for reshipping costs

Refund Processing

Once we receive and inspect your return:

Approved refunds will be processed within 5-7 business days
Refunds will be issued to the original payment method
You will receive an email confirmation when your refund is processed
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

Please note: Original shipping charges are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).

Exchanges

We currently handle exchanges as a return and new purchase:

Initiate a return for the unwanted item following the process above
Place a new order for the item you prefer
Once your return is approved, you'll receive a refund for the original item

This ensures you receive your new item as quickly as possible without waiting for the return to be processed.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account again
Contact your credit card company or bank - processing times may vary
If you've done both and still haven't received your refund, contact us at loveallbfm@yahoo.com

Lost or Stolen Packages

Amor Universi Collective is not responsible for lost or stolen packages once they have been delivered to the address provided by the customer. We recommend:

Using a secure delivery location
Tracking your package using the provided tracking number
Contacting the shipping carrier if a package shows as delivered but was not received